Refund policy

At Mini Pables, we want you to have the best shopping experience. Please read our return and exchange policy carefully before requesting an exchange or replacement.

1. Return & Exchange Conditions

  • The suit must be unworn, unwashed, and have its original tag attached to be eligible for an exchange or replacement.

  • Customers must report any defect in the suit within 24 hours of receiving the parcel. Please contact us with clear pictures or videos showing the defect as proof.

  • Complaints regarding defects reported after 24 hours of delivery may not be accepted.

  • Size issues caused by incorrect size selection or customer negligence will be the customer's responsibility. In such cases, the customer must bear the delivery charges for exchanging the suit.

  • Exchange or replacement will only be offered if the item meets the conditions mentioned above and is approved by our team.

  • Items that have been worn, washed, altered, or returned without their original tags attached will not be eligible for an exchange or replacement.

2. Delivery Charges

  • If an exchange is requested due to incorrect size selection or customer negligence, the customer must pay the delivery charges for the exchange.

  • Original delivery charges are non-refundable.

  • Customers must send the parcel back through a traceable delivery service, such as a courier or registered post, at their own expense unless otherwise agreed by our team.

3. How to Request an Exchange or Replacement

Step 1: Contact Us

Contact us by email or WhatsApp to report a defect or request an exchange. For defective items, please contact us within 24 hours of receiving your parcel and provide clear pictures or videos.

Step 2: Repack the Suit

Ensure that the suit is unworn, unwashed, and has its original tag attached. Include a copy of your invoice and a note explaining the reason for the exchange or replacement.

Step 3: Ship Your Parcel

Send the parcel through a traceable courier or registered post service to the following address:

Mini Pables – Consumer Returns Department
104-A, Block, Khyaban-e-Amin, Defence Road, Lahore, Pakistan.

Customers are responsible for return shipping charges unless otherwise confirmed by our team.

4. Contact Us

For any questions or assistance regarding exchanges and replacements, please contact us:

Thank you for shopping with Mini Pables!